About Zinier

    Zinier is a young product focused startup which provides a unified platform to digitally transform telecom field operations. We built Zinier platform because we passionately believe that customer experience is the ultimate brand differentiator.

    As a company, it is our constant endeavor to extend aid to bright young engineers by offering them the opportunity to work with our highly skilled experts and gain a foothold in their careers. We are looking for a bilingual Solutions Architect to join our rapidly expanding solution development team. This role is primarily responsible for building customer solution using Zinier platform and products for spanish-speaking customers. Plays a role in ensuring that the end solution that is designed and sold to the client (including the different technical or service components) meets the client requirements.

    Responsibilities:

    • Translate spanish-spoken meetings, notes and feedback into English for the english-speaking teams
    • Translate english content, feedback, and documentation to Spanish for the customer or prospect
    • Strong understanding of data models, relational database methodology, process flows and use cases
    • Determine technical constraints or limitations of proposed solution that is presented to the customer
    • Experience gathering, writing and reviewing technical requirements documents
    • Update requirements based on change requests or UAT feedback
    • Plan environment with performance optimization and scalability in mind
    • Work directly with clients to understand their needs, provide solution recommendations, and drive delivery of the solution
    • Support pre-sales team in answering technical questions
    • Able to translate customer needs to technical requirements
    • Collaborate with the Solution Developers to deliver a high quality system
    • Coordinate with Implementation Managers to maintain project schedule, and mitigate any delays by accurately providing time and effort estimates
    • Demonstrate technical leadership to deliver on-time/on-budget software by helping teams to accurately estimate effort
    • Define and maintain technical implementation documentation
    • Develop strong working relationships with other teams within the organization and foster cross team collaboration

    Experience:

    • Fluent in Spanish and English - reading, writing and speaking
    • Bachelor’s Degree (preferably computer science or engineering) with Two to Four years related experience in a professional services / client-facing capacity
    • Experience defining specifications for APIs and technical workflows
    • Advanced experience writing user stories or technical documentation
    • Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc.
    • Good knowledge of JavaScript and related technologies
    • Demonstrated ability to translate the language of technology for the business management team and the business requirements for the technical team.
    • Ability to solve complex problems by applying creativity, innovation, and technical concepts.
    • Strong self-organization, time management and prioritization skills
    • Experience with client services, project management, and solution delivery
    • Ability to design complex solutions
    • A high level of attention to detail, excellent follow through, and reliability
    • Experience engaging with people across a variety of levels with diverse backgrounds
    • PMP certification would be an advantage
    • A commitment to doing the right things the right way

    Personal Attributes:

    • Problem solver, comfortable taking the initiative in challenging and ambiguous circumstances
    • Friendly, approachable and collaborative team player who enjoys working with people from across the globe
    • Good listener, able to listen to prospect needs and propose a solution to resolve their pain points
    • Capable of remaining positive and patient when under pressure
    • Able to prioritize work in order to achieve optimal flow; must be able to manage stakeholder expectations and commitments
    • Focused on customer happiness and environment optimization