Introduction

Zinier’s modern field service management platform helps companies with large and complex field service teams deliver an unparalleled experience to customers.

From matching the right work to the right people at the right time, to creating step-by-step mobile workflows guiding technicians, or even automatically creating work orders to kick off the next series of steps in an installation process, Zinier is your complete, end-to-end solution for field service delivery.

Our customers include large telecom companies with hundreds, even thousands of technicians who install and repair equipment on a daily basis, to leading satellite companies that provide complex tracking of ship fleets. Any company that needs to install, maintain, and repair equipment out in the field can use Zinier to supercharge their teams.

We’re a global company headquartered in Burlingame, California, with offices in Mexico City, Singapore, and Bengaluru. Our investors include Accel Partners, Newfund, and StartX.

Responsibilities

As the Director of Human Resources, you will be working directly under the Head of Operations and Strategy and closely with the Chief Executive Officer of Zinier. You will play a critical role in shaping the future of the company from an HR perspective. Being in the driver’s seat of human resource, you will be leading all HR and Recruitment related initiatives across Zinier’s global offices. The role calls on you to apply your extensive recruitment and networking experience in hiring, training, and managing talents. You are responsible for coaching and guiding the company’s leaders, developing and implementing a comprehensive people plan that aligns to business goals and key drivers with a focus on delivering business transformation and organization change. Most importantly, you will guide HR policies to help achieve the founders’ vision of making Zinier a great place to work at!

Responsibilities include:

  • Workforce Planning: Analyze and provide guidance on Zinier’s current organizational state and future requirements. Craft and revise role profiles as to facilitate business planning.
  • Organizational Development: Build up programs to ensure employees’ training needs and growth aspirations are met.
  • Recruitment: Direct outreach through recruitment portals and own recruitment network for hiring of critical roles. Ensure a conscious, deliberate approach to attracting and retaining top talent.
  • Leadership: Provide strong guidance in the recruitment and development of talents to ensure the highest levels of performance and productivity. Instill a culture that emphasizes collaboration, accountability and transparency.
  • Bachelor’s Degree holder with minimum 10 years of HR and Recruitment experience and at least 5 years people management experience
  • Strong Recruitment and networking experience in IT and Telecommunication industries
  • Track record of working on Global HR initiatives and projects experience
  • Possess an approachable, mature and welcoming personality who can attract and retain talents


Requirements

  • Bachelor’s Degree holder with minimum 10 years of HR and Recruitment experience and at least 5 years people management experience
  • Strong Recruitment and networking experience in IT and Telecommunication industries
  • Track record of working on Global HR initiatives and projects experience
  • Possess an approachable, mature and welcoming personality who can attract and retain talents
  • Ability to work with and influence executives and employees across the globe